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Managing Connected Assets: Why Water Utilities must share information for collaborative success


In the dynamic landscape of the water utilities industry, organizations face a myriad of challenges that come with managing connected and shared assets with neighboring water utilities.

With the ever-increasing demand for water supply and environmental sustainability, it becomes imperative for these utilities to streamline their operations, optimize asset management, and ensure seamless information exchange. However, several obstacles hinder their progress, including the sharing of critical information, an aging workforce, the management of legacy data, and the need to prioritize digital transformation.

Sharing Information for Collaborative Success

One of the key hurdles for water utilities is establishing efficient communication and data sharing between different entities. Traditional approaches often involve cumbersome manual processes, which can lead to delays, errors, and data silos. Redundant efforts and duplicated data management contribute to inefficiencies in maintenance, resource allocation, and planning.

Streamlining information sharing is vital to fostering collaborative success among water utilities.


“Employees spent an average of over 30 min. searching for drawings with over 30% never finding the drawing they need”

Water Utility Survey

The Challenge of an Aging Workforce

Many water utilities face the challenge of an aging workforce, where experienced personnel approach retirement age. As they retire, they take with them a wealth of knowledge and institutional wisdom that is challenging to replicate.

Ensuring that crucial information and knowledge are preserved and easily accessible becomes a priority to maintain operational continuity and avoid disruptions in service delivery.

Managing Legacy Data and Drawings

Decades of operation have led to the accumulation of vast volumes of engineering drawings and legacy data in water utilities.

Often stored in disparate formats and locations, managing and accessing this information can be a daunting task. Inadequate document management practices can lead to errors, inconsistencies, and delays when it comes to maintaining, repairing, or upgrading assets.

A systematic approach to organizing and digitizing legacy information is essential for effective asset management.

Prioritising Digital Transformation

The water utilities industry must embrace digital transformation to address the aforementioned challenges and ensure long-term sustainability.

However, with limited resources and ever-increasing demands on their time, utilities often struggle to prioritize digital initiatives.

Investing in the right technology becomes a pivotal step toward unlocking the potential of data-driven decision-making, streamlined operations, and enhanced collaboration.

RedEye really helps us to understand and demonstrate the value of our asset drawings and data, and is providing a strong foundation for our future digital initiatives.

Yarra Valley Water

EDMS as the Solution

An Electronic Document Management System (EDMS) such as RedEye, is a cutting-edge technology platform that presents a revolutionary solution to the challenges faced by water utilities.

Implementing an EDMS with robust capabilities, would allow water utilities to centralize and streamline document management, ensuring that vital information is accessible to all stakeholders whenever they need it. An intuitive user interface and powerful search functionalities make it easy to find relevant documents and drawings quickly, reducing time wasted searching for information.

RedEye is a secure, trusted platform that enables water utilities to manage their engineering drawings and critical documentation efficiently. Trusted by industry leaders worldwide, RedEye currently manages over 450 billion dollars worth of critical infrastructure, including some of the largest water utilities globally.

Moreover, RedEye fosters collaboration among neighbouring water utilities, facilitating seamless information sharing to tackle shared asset management challenges.

By providing a digital repository for legacy data and drawings, RedEye ensures that institutional knowledge is preserved and available for future generations.

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“Time spent searching for drawings went down to two minutes. Our information is now quickly accessible.”

Las Vegas Valley Water District


In conclusion, managing connected assets in the water utilities industry presents numerous challenges.

Prioritizing digital transformation and implementing an Electronic Document Management Solution emerges as a pivotal first step towards transforming operations, enabling effective collaboration, and unlocking the true potential of data-driven decision-making.

With its extensive track record of managing critical infrastructure globally, RedEye offers water utilities a reliable, secure, and future-proof EDMS solution to navigate the complexities of the industry and achieve sustainable success.

To find out how RedEye can streamline operations for your organization, get in touch with our team here at RedEye. 

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