Putting Water Customers First

January 22, 2022

What customers expect is clean and reliable water at all times.  But when unavoidable incidents occur, they lead to long and extended repair times. This impacts the industry’s ability to deliver clean water as per the demand. Clearly, with the aging water infrastructure, there are high chances of system malfunctions which will in turn increase the frequency of repairs required. Similarly, new construction also continues to increase which may add to the number of incidents. Hence, there arises a strong need to systematically organize data so that accurate information is available instantly to the staff when required. According to the American Water Works Association, “restoring existing water systems... and expanding them to serve a growing population will cost at least $1 trillion over the next 25 years...to maintain current levels of water service.” Therefore, to facilitate quick and reliable repairs, it is imperative that the industry staff has immediate access to the correct asset information.

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Think of all those times when you were faced with an issue with your utilities at home or work, be it an incident with water, power, communications, or any other service vital to our day-to-day life. In most of these circumstances, the repair team comes in and discovers that they do not have the right drawings or that the drawings they have are missing information needed for the repair. This often adds to our frustration as a lot of time is wasted in gathering the right information which subsequently leads to longer than expected time to fix.

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This common occurrence clearly explains the importance of a Document Management Solution. A powerful Engineering Drawing and Document Management Solution can eliminate non-value add search time, freeing staff to address critical repairs expeditiously in water facilities that is expected to grow even more complex in future. Even as a proactive measure to address the issues that may occur in future, it is critical to find a solution that facilitates powerful search for information on the asset. This solution should be easy to train and use for the operations and maintenance staff.      Furthermore, it is critical that your teams have the ability to record modifications easily and accurately so that this information is known across your entire organization. 

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RedEye is an Engineering and Drawing and Document Management solution that enables your teams to be prepared on-site for repairs.  RedEye’s iOS and Android mobile apps continue to seamlessly bridge the gap between the field and office, enabling all staff to truly collaborate on critical engineering drawings and controlled documents.   RedEye is particularly known for being easy to use, designed for mobile devices, and powerful for search.   Anyone can find what they need, when they need it, and can access it from anywhere.   

 

See how you can empower your workforce today! Call RedEye for further information.

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