The onset of the global pandemic in early 2020 triggered many waves of challenges for organisations and the community at large. As well as the obvious potential health threat, it threw working life as we knew it into disarray, leaving businesses scrambling to facilitate new and untested working arrangements.
Like many of our customers, we have also had challenges with encouraging existing employees back to the office, accommodating requests for people to work remotely from interstate or overseas, and finding and retaining suitably specialised staff.
Valuing corporate knowledge as equally as any other asset
These new HR challenges combined with the ways in which remote working has changed the dynamics of the workforce, all point to the reality that organisations need to build in more resilience. Leaders need to recognise that it is their responsibility to make sure that their business remains resilient in the event that people leave.
So many businesses focus on staff acquisition and retention - but neglect to manage their corporate knowledge in a way that reflects its inherent value.
Resilience can be achieved with a stronger focus on systematising corporate knowledge and related business processes. Perhaps not ironically, the easier companies make it for their employees to access and find the information they need to do their jobs efficiently, the more likely they are to stay.
If you'd like to discuss how you're systematising your corporate knowledge, chat with our team today.